About This Training
Training Implementing Complaint Handling Management ISO 10001, 10002, 10003 & 10004:2018 is specifically designed to provide Indonesian professionals with an in-depth, practical, and applicable understanding of current industry standards.
Materials are based on applicable national and global standards, helping companies meet regulatory requirements, improve operational efficiency, and continually mitigate safety and quality risks.
Training is led directly by Smartway MTC Practitioner & Expert Team with a track record of more than 20 years across leading industries (Multinational Fast Food, Processed Food Manufacturing, and Conformity Assessment Bodies).
Learning Methods
The training consists of 70% practice, 30% theory. Participants will work directly on real industry case studies, working document preparation workshops, and implementation simulations with intensive instructor guidance.
The training includes complete e-learning materials, ready-to-use working document templates, an official training certificate, and 30 days of post-training consultation.
